Last updated 14th September 2019

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. We have avoided using any complicated legal terms or long passages of unreadable text to make it as accessible as possible.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. The right to be forgotten
  10. How to complain
  11. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We don’t gather any personal information that you don’t consent to share with us. We will never collect or publish any personal information without your explicit permission and we will never trade this information with third parties. Any personal information that you choose to share with us will be treated with the highest standards of security and confidentiality and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We collect contact information from you when you complete a form on our website. This information includes; your name, email address, and phone number so that we can reply to your enquiry.

We also use Google Analytics to help analyse how users use the site. This tool uses cookies to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

The personal information we gather through forms is stored in our secure HubSpot CRM system. We don’t collect sensitive data such as payment details in our CRM. We use cookies to optimise your experience on our website. If you prefer to turn off cookies, you can do so with the instructions on this page. http://www.wikihow.com/Disable-Cookies

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, and the company you work for, if you’ve given us that.

Where we store your information

When you contact us by email or through our website, we store your information in HubSpot, our Customer Relationship Management (CRM) software and we store your email address in G Suit Contact Manger. We chose these systems partly for their commitment to security.

What we use your information for

We use your contact information in order to respond to your enquiry.

The standard internet log information and visitor behaviour information that we collect in an anonymous form using Google Analytics is used to evaluate visitors’ use of the website and to complete statistical reports on website activity.

Who’s responsible for your information at our company

Jennifer Dudfield, our Operations Manager, is responsible for the security of your information. You can contact them by email at jennifer@wells-dc.com or by phone on +44 (0)117 363 4955 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Lastpass, an encrypted password manager.

The right to be forgotten

In accordance with European law you have the right to see what data we have collected and you have the right to request removal of this data, simply email jennifer@wells-dc.com with your request or write to: Wellspring Development Capital Limited, Paulton House, Paulton, Bristol, BS39 7SX, UK.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Jennifer Dudfield by email at jennifer@wells-dc.com or by phone on +44 (0)117 363 4955. If you’re the letter writing type, send your envelope to: Wellspring Development Capital Limited, Paulton House, Paulton, Bristol, BS39 7SX, UK.

Consent and changes to the policy

By using this website you consent to our privacy policy. If we change the contents of this policy, those changes will become effective the moment we publish them on our website.