Last updated 11th May 2020

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. We have avoided using any complicated legal terms or long passages of unreadable text to make it as accessible as possible.

Our policy covers

1. Why we value your privacy
2. How we collect information
3. What information we hold
4. Where we store your information
5. What we use your information for
6. Who’s responsible for your information at our company
7. Who has access to information about you
8. The steps we take to keep your information private
9. The right to be forgotten
10. How to complain
11. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We don’t gather any personal information that you don’t consent to share with us. We will never collect or publish any personal information without your explicit permission and we will never trade this information with third parties. Any personal information that you choose to share with us will be treated with the highest standards of security and confidentiality and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We collect contact information from you when you complete a form on our website or via other means.
We also use Google Analytics to help analyse how users use the site. This tool uses cookies to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.
We use cookies to optimise your experience on our website. If you prefer to turn off cookies, you can do so with the instructions on this page. http://www.wikihow.com/Disable-Cookies.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

When you contact us by email or through our website, we collect your name, email address, phone number, the company you work for. Occasionally we conduct surveys and in those cases we collect other information only where permission is granted and it is explained what we are asking for and what we will do with it.

Where we store your information

When you contact us by email through our website or other online means we may store your information in HubSpot, our Customer Relationship Management (CRM) software and or process it as part of a research or consulting process. Our software systems are managed using Microsoft Azure for security and the company also stores files in a corporate cloud-based folders on DropBox. We chose these systems partly for their commitment to security.

What we use your information for

We use your contact information in order to respond to your enquiry or to conduct research. Where we are carrying our research we make that explicitly clear when asking for information.

The standard internet log information we collect from our website and visitor behaviour information that we collect in an anonymous form using Google Analytics is used to evaluate visitors’ use of the website and to complete statistical reports on website activity.

Who’s responsible for your information at our company

Beckie Johnson, our Operations Manager, is responsible for the security of your information. You can contact her by email at beckie@wellspring-development.com or by phone on +44 (0)117 363 4955 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our senior management team have access to everything you have provided, but individual employees or researchers only have restricted access to what they need for carrying out a specific role.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Lastpass, an encrypted password manager. We employ standard security measures to protect your information from unauthorised access, unlawful processing, accidental loss, destruction or damage.

The right to be forgotten

In accordance with European law you have the right to see what data we have collected and you have the right to request removal of this data, simply email beckie@wellspring-development.com with your request or write to: Wellspring Development Capital Limited, Paulton House, Paulton, Bristol, BS39 7SX, UK.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Beckie Johnson by email at beckie@wellspring-development.com or by phone on +44 (0)117 363 4955. If you’re the letter writing type, send your envelope to: Wellspring Development Capital Limited, Paulton House, Paulton, Bristol, BS39 7SX, UK.

Consent and changes to the policy

By using this website you consent to our privacy policy. If we change the contents of this policy, those changes will become effective the moment we publish them on our website.